Refund & Returns Policy
At Ziro3D, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us within 30 days of delivery.
Returns
To be eligible for a return:
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The product must be unused and in its original packaging.
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Proof of purchase or order number is required.
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Used, opened, or improperly stored filament may not be eligible for return.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us as soon as possible with your order number and clear photos of the product and packaging. We will review the issue and provide an appropriate solution.
Refunds
Once an approved return is received and inspected, your refund will be processed through the original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Return shipping costs may be the responsibility of the customer unless the product was received damaged or defective, or otherwise approved by Ziro3D.
Contact Us
For questions about refunds or returns, contact us:
Ziro3D
Website: ziro3d.ae
Email: [email protected]